| Pre-Order
Questions |
» Can
I bring in my own shirt?
Yes,
you can.
We ask that
you please make sure that the shirt is clean and dry.
We actually prefer that you give us new shirts fresh from the store. We can paint on cotton, polyester, and rayon, but materials
like satin and silk cannot be sprayed as they are a looser
weave and the paint doesn't stick as well as cotton fibres.
Also, heat setting is harder because the fabric could melt.
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» Can
I bring in my own design?
Yes,
you can.
If you have
a drawing or picture, please make sure it is clear and
understandable. We can then make it just as it is, or
make improvements.
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» Can
I change a stock design?
Yes,
you can.
We can change any color, name, shape, font, text and language
that you ask for.
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» Can
I get two designs on one shirt?
Yes,
you can.
Just
pick out or bring in the two designs you want, tell us
what sides of the shirt you want the designs and then
we can do it.
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» Can
you paint a sample for me first so that I can see if I
like it or not?
Ummm...
no.
Not unless
you wish to pay for the design twice. We can, however,
draw a sketch of the basic layout and based on the level
of skill as shown in the artwork in our portfolio, this
should give you a good idea of what we can do for you.
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» I
need a lot of shirts. What is your bulk order policy?
Hot Paint Airbrush Art is now only concentrating
on creating one-of-a-kind and few-of-a-kind shirts.
We can definitely do more than a few, and how many we
do depends on the type of design desired. Anything over
25 shirts we will recommend the use of transfers. Eventually
we will be able to handle larger orders when we have
more artists, but as long as we remain small, we want
to be able to do a good job and still have fun. We ask
that bulk orders be brought to us at least 2 weeks before
you need them in case we need to order special shirts.
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» Do
I have to pay up front?
Yes,
you do.
This
is to obligate us to paint your order, and to obligate
you to come back for it.
It's very frustrating to do an order and not be paid for
it, because if no one has paid for it, legally, they don't
have to come back for it. However, if you have paid for
something and you haven't picked it up for a long time,
rest assured that we will store it until you come for
it, or try to contact you so that you can have it. If
you think that it may be a long time before you can pick
up your order, just email
us and tell us your address so that we can mail it
to you.
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» Discounts...
can I get 'em?
Hmmm...
We try to keep our prices fair
and competitive as well as profitable for us. Unfortunately
we cannot offer the types of discounts that screen printers
offer by sheer reason that individually airbrushing a
lot of shirts takes the same amount of time as airbrushing
just one.... so trying to compete with screeners is not
economically feasible. However, we can offer transfers
and this means that the more you order, the less it costs.
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» How
can I pay without a credit card?
Customers from Australia can pay using a money order.
Just step up to the AusPost counter and purchase one.
You must then send it to us, and we must allow time for
the money order to clear in our bank account. We also
can do wire transfers. Email
us for details.
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| Post-Order
Questions |
» Are
the paints safe?
Yes,
they are.
Our
airbrush paints are water-based and non-toxic.
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» How
long does it take to dry?
Not
long at all!
In fact the airbrush paint dries most of the time within
5-20 seconds. The paint will definitely be dry by the
time you get it because we heat set the paint with our
heat press at a temperature of 180C-375F.
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» Can
I wear it when I get it?
Yes,
you can.
You'll be rapt!
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» Does
the paint wash out?
No, it doesn't.
We have airbrushed thousands of t-shirts without ever
having one complaint of it washing out. We do have a seat
press in the kiosk to greatly reduce fading and we also
give you washing instructions
that will help keep your airbrushed shirt looking fairly
new thru many washings.
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| Shipping
Questions |
» How
long will it take to get my order?
Pretty quickly, depending on the kind of order you have
made.
Have
a look at our ordering info page for more information.
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» Do
you deliver in the Melbourne Area?
Not
personally, but if you need a courier to deliver your
order at a specific time, you can arrange it. Otherwise,
Australia Post should be able to get your order to you
by the next day.
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» Do
you ship to locations overseas?
Yes,
we do.
Please email us for details regarding overseas shipping
for more info.
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| Tech
Questions |
» What
graphic file sizes do you work with?
We
work with GIF, PNG, PDF and JPG, if you are sending them
over the internet and TIF, BMP, PSD, and AI if
you bring in a disc. Using
pictures off the Internet for use in transfers is bad
because they are usually made at 72dpi, a low resolution
that looks very pixely or blocky when blown up. We ask
that your pictures be sent to us in at least 150dpi and
preferably at 300dpi, which is a good resolution for manipulating
and printing.
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| Miscellaneous
Questions |
» Do
you airbrush on leather?
Yes,
we do!
Leather is great to paint on, and we have lots of experience
painting it. If you have a motorcycle jacket or vest that
you want done up, just let us know. We hope to
find some suppliers so that we can do some real airbrushing
for the crotch rocket crowd.
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» Do
you airbrush on cars, motorcycle tanks, or helmets?
Yes, we do!
Please refer to Bromley Studios.com for more info.
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» Do
you paint murals outside of your shop?
Yes, we do!
Please refer to Bromley Studios.com for more info.
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» Do
you do temporary tattoos?
Yes, we do!
Please check out our temporary tattoo page for more information.
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